Todas las ofertas de empleo Director/Gerente de tienda

Objetivo del puestoGarantizar la correcta operación diaria de la tienda, coordinando y liderando  al equipo de ventas, administrando inventarios y caja, manteniendo la relación con marcas en consignación y asegurando una experiencia de compra excepcional tanto en tienda física como en la tienda en línea (Shopify).Horario y modalidadJornada regular presencial de 8 horas (11:00 am - 7:00 pm) entre semana, disponible en celular los fines de semana. Horario principal de lunes a viernes dentro del horario de tienda, la tienda opera de lunes a domingo. ​ Responsabilidades principalesOperación y administración diaria de la tienda. Apertura y/o cierre de tienda junto con vendedor.Control de caja, cortes diarios y cortes mensuales con ayuda de asistente administrativaCoordinación y supervisión de inventarios físicos.Recepción, registro y acomodo de mercancía.Organización de horarios y rotación de vendedores.Supervisión del orden, mantenimiento, limpieza y visual merchandising.Apoyo activo en ventas cuando esté presente en tienda.Relación con marcasComunicación directa con marcas en consignación.Envío de reportes y cortes de venta.Seguimiento de pagos, devoluciones y aclaraciones con apoyo de asistente administrativa.Gestión digital (Shopify)Alta, baja y actualización de productos.Control de inventario en línea.Revisión de precios, descripciones y stock.Supervisión de pedidos en línea.Asegurar que la tienda online esté alineada con la operación física.Planeación, coordinación y produccion de popups y eventos especialesComunicación con persona encargada de redes sociales y apoyo con contenidos digitales. Esquema de compensaciónSalario base (definido por la empresa).1 % de comisión sobre las ventas totales de la tienda (piso + online).Bono mensual adicional sujeto a:Inventarios correctosShopify actualizadoCortes enviados en tiempo y forma

Summary If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Role Mission The Manager of Store Planning & Facilities will provide support the of all of Gucci’s Mexico & Caribbean retail and office development projects for new stores, relocations, renovations and any special projects in alignment with the Director of the department, working cross functionally with the corporate and retail teams to understand the developed global concept and its roll-out strategy. Key Accountabilities Assist and overview the development of a strategic plan on projects for more effective distribution of the company resources, i.e. capex, external services etc. in alignment with the director of the department.Manage the collection of data for project schedules in a timely manner.Select, monitor, and evaluate the quality of the performances and services done by different contractors and consultants.Comply with corporate guidelines and codes for any new or existing store concepts and monitor rollouts.Work with regional team and external quality surveying (QS) consultants to manage tendering process per company’s compliance and guidelines.Responsible for reviewing relevant documentations required in the construction field for any new entry contractors and consultants in different work areas, i.e. exterior façade building works, interior fit-out, millwork suppliers, electrical and mechanical works as well as various services to be studied by chartered professionals such as structural engineering and fire services field.Work with regional teams to ensure the General Contractor, millwork and consultant contracts are stipulated based on Worldwide Store Planning policy and legal guidelines.Review layouts of new openings and refurbishment projects.Submit all drawing submissions to corporate design team in timely manner.Coordinate material sampling with local team and submit to corporate design team for approval.New furniture and interior design development in cooperation with corporate store planning teams in the region.Review construction drawing package from local fit-out contractors and millwork suppliers to be aligned with store bible book updated by the corporate design team, including all lighting, floor finishes, storefront drawing and other relevant architectural details.Review all completion report and do on-site inspections.Monitor QS consultants’ work to assure services comply with terms and conditions of the contracts and practice.Collect close out documentation and as built drawings; update suppliers’ database and quality assessment.Responsible for overseeing the overall repairs and maintenance, facility operation and continued architectural requirements of the region, working closely to the store Operations and vendors/contractors to identify problems, develop short and/or long-term sustainable solutions and coordinate all work. The scope includes scheduling, coordinating, negotiating, as well as following through of all Mexico retail facilities maintenance such as HVAC, cleaning, MEP, fire protection systems, elevator inspections, general repairs as well as store close outs.Key Requirements Degree in Architecture, Interior Design, Product Design or related discipline.Minimum 6 years relevant experience of working in an architecture firm, in-house design team or interior design team etc.Fluent in Spanish and English.Project management experience from other luxury industries, working with tendering, cost estimation, contract documentation a plus.Good knowledge of retail space design.Must be highly organized and detail oriented.Ability to meet deadlines and set goals in the order of priority and manage multiple projects simultaneously.Strong strategic thinking, leadership, and problem-solving skills.Results oriented.Strong leadership and supervisory skills.Excellent communication, presentation, and negotiation skills.Highly proficient with software such as CAD, Adobe suite, Office suite (PPT and XLS).Flexibility to travel with short notice domestically and internationally - amount to be determined based on the needs of the business.Able to work a demanding schedule, which can include on an ad-hoc basis evenings, weekends, and holidays.Work AuthorizationQualified candidates must have the proper work authorization to work in Mexico.Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset.Approach activities and relationships with a methodology that promotes flat, connected and fast ways of collaborative working.Be Relentlessly Creative and approach challenges with an innovative mindset.Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.Key Behaviors to Amplify What We Do Considerate Thinker Solutions Developer Accountable Achiever Connection Builder Continuous Learner Talent Builder This is an ideal opportunity to join the Gucci adventure and become part of a thriving team that offers possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. GUCCI is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

Our Opportunity: We are currently looking for a Boutique Manager for our Palacio de Hierro - Polanco Flagship location, who will drive sales, motivate sales staff, establish and maintain customer service, and is accountable for the operation of the store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, training and supervising staff. How you will contribute: Sales: Drive the achievement of store’s sales and KPI targets established by Senior Management Functions as role model to staff by performing all store functions as necessary, demonstrating professional demeanor and disciplined work habits, as well as promoting positive attitudes toward customers Motivates the team and contributes personally to building client relationships throughout every step, from recruitment to outreach activities Ensure that the exceptional Pomellato client experience is provided throughout every interaction Provides a friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of customer service Establish personal sales goals for staff and monitor sales performance Build a network of people and clients who have an impact on the local and international market in order to develop client base Minimizes client complaints through effective customer service in accordance with store policy Work with the Retail Manager & Retail Performance Manager in developing and implementing plans to maximize sales and meet or exceed goals and objectives Operations: Maintains store standards in accordance with corporate policy. Receives and examines deliveries for discrepancies and resolves problems promptly Generate ongoing market intelligence; Work with the merchandiser to ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked Maintains and stocks inventory, and prices products according to pricing as set forth by the corporate office Reports any theft or suspected theft by clients or employees to the appropriate parties immediately Coordinates employee consignments for approval. Oversees employee purchase transactions Be cost conscious Human Resources: Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc. Continually evaluate and react to performance issues and actively recruit sales candidates. Train and develop sales executives in all aspects of the business; direct and monitor training and development for all store personnel Partner with Human Resources department in employees annual performance reviews Instructs store staff regarding job responsibilities on an ongoing basis. This includes coordinating shipments, repairs, and supply ordering as well as daily duties in the store Provides sufficient staffing for store needs at all times. All potential new staff must also be interviewed and approved by corporate Prepares and submits time schedules as prescribed by corporate policy. Approves payroll and all time-off requests on a bi-weekly basis. Submits commissions to the Finance Department on a monthly basis. Maintain a pipeline of qualified talent through networking Marketing: Collaborate with the Retail and Marketing team to develop market relevant activities Identify possible opportunities with community outreach programs and share with Retail and Marketing Department Performs other related duties as assigned The boutique manager is the primary point of contact for the store and must be readily available for both corporate and the store employees. The store manager must also be available to handle emergency calls involving any possible alarms at the store. Who you are: Excellent oral and written communication skills 5-8 years retail supervisory experience; luxury a plus Self-Starter with a proactive attitude Team –oriented worker with excellent interpersonal skills for interacting and networking with customers and senior management Ability to work varied scheduled, including weekends and holidays Customer relations and customer service professional Preferred Skills Computer Literacy – Word, Excel, PowerPoint Pomellato is committed to building a diverse workforce. We believe diversity in all its form enriches the workplace and our customer experience. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, people of ALL abilities or other characteristics protected by applicable law.​

We are currently seeking a Store Manager who will report to the Country Manager as part of our dynamic team in Monterrey. How you will contribute Support the operations of the store, including the business performance, customer service and company image in the storeDrive the achievement of the store’s sale targets while also meeting individual sales goals Assist in maximizing the business potential of the store and maximizing sales by department in line with company strategy Mentor and coach retail associates in order to develop their competencies and support their growth while driving their individual sales and ultimately the sales of the store as a whole Monitor proper use and ensure the quality of data in the sales staff’s client books, as well as working with sales staff to propose action plansManage recruiting for store associates and maintaining a pool of potential candidatesFacilitate staff trainings and new hire inductions, as well as ensuring the proper follow up steps are takenComply with and enforce Bottega Veneta standards and proceduresDeliver exceptional service to all clientele by upholding brand service values and standards while managing customer relationships in a timely, professional mannerEffectively perform operational functions: opens and closes the store, register, and back office management proceduresMaintain an environment where all associates are treated fairly and with dignity and respectWho you are Minimum of 5 years of retail experience in a managerial roleAbility to work in a team, possess organization awareness and flexibilityDemonstrate ability to adapt, strong knowledge of products and philosophy of the brandExemplary verbal and written communication skillsWhy work with us? This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. EOE M/D/F/V

Nuestra Oportunidad: Estamos buscando un Gerente de Tienda para nuesta Boutique en Palacio de Hierro Monterrey, que será responsable de impulsar las ventas, motivar al personal de ventas, establecer y mantener el servicio al cliente, y es responsable de la operación de la tienda, garantizando las ventas máximas y la rentabilidad a través de mercancías, inventario, control de gastos, gestión de recursos humanos, capacitación y supervisión de personal. Cómo contribuirás: Ventas Funciona como un modelo a seguir para el personal al realizar todas las funciones de la tienda según sea necesario, demostrando un comportamiento profesional y hábitos de trabajo disciplinados, además de promover actitudes positivas hacia los clientes. Asegúrese de que la excepcional experiencia del cliente de Pomellato se proporcione en todas las interacciones Proporciona un entorno amigable que incluye saludar y reconocer a cada cliente, mantener estándares sobresalientes, un conocimiento sólido del producto y todos los demás componentes del servicio al cliente Impulsar el logro de los objetivos de ventas y CRM de la tienda establecidos por la Alta Dirección. Monitorear el desempeño de ventas del equipo Construir una red de personas y clientes que tengan un impacto en el mercado local e internacional para desarrollar la base de clientes. Minimiza las quejas de los clientes a través de un servicio eficaz de acuerdo con la política de la tienda. Operaciones: Generar inteligencia de mercado en curso; Trabajar con la Dirección de Tiendas para desarrollar e implementar planes para maximizar las ventas y cumplir o superar las metas y objetivos. Trabajar con la oficina corporativa para garantizar niveles adecuados de stock de mercancías, adyacencias de mercancías y presentaciones; surtido en todas las colecaciones; Asegurarse de que el piso de venta esté adecuadamente abastecido Mantiene y almacena el inventario y los precios de acuerdo con los precios establecidos por la oficina corporativa Reporta cualquier robo o sospecha de robo por parte de los clientes o empleados a las partes apropiadas de inmediato Mantiene los estándares de la tienda de acuerdo con la política corporativa. Recibe y examina las entregas en busca de discrepancias y resuelve los problemas rápidamente Supervisa las transacciones de compra de empleado Recursos humanos Garantice el cumplimiento de todas las políticas y procedimientos a través de la administración de la tienda y las reuniones del personal, las visitas y auditorías de la tienda, etc. Evalúe y reaccione continuamente a los problemas de rendimiento y reclute activamente a los candidatos de ventas. Capacitar y desarrollar asistentes de ventas en todos los aspectos del negocio; Dirigir y monitorear la capacitación y el desarrollo para todo el personal de la tienda. Asociarse con el departamento de Recursos Humanos en las revisiones anuales de desempeño de los empleados. Instruye al personal de la tienda con respecto a las responsabilidades del trabajo de manera continua. Esto incluye la coordinación de envíos, reparaciones y pedidos de suministros, así como las tareas diarias en la tienda. Proporciona suficiente personal para las necesidades de la tienda en todo momento. Todo nuevo personal potencial también debe ser entrevistado y aprobado por la empresa Prepara y envía los horarios según lo prescrito por la política corporativa. Aprueba todas las solicitudes de tiempo libre Mantener un flujo de talento calificado a través de redes Quien Eres: 3-5 años de experiencia en supervisión minorista; lujo un plus Excelentes habilidades de comunicación oral y escrita Arranque automático con una actitud proactiva. Trabajador orientado al equipo con excelentes habilidades interpersonales para interactuar y establecer contactos con los clientes y la alta gerencia. Capacidad de trabajar variado programado, incluyendo fines de semana y días festivos Relaciones con clientes y servicio al cliente profesional. Alfabetización informática - Word, Excel, PowerPoint

BRIONI Store Manager Actualmente estamos buscando un Store Manager que reportará al Director de Retail como parte de nuestro equipo dinámico en Mexico. Tu oportunidad: Impulsas las ventas implementando con acciones concretas y de acuerdo con los lineamientos de Retail Excellence que guían a la empresa; siendo el embajador de la marca. Participas en las actividades de piso e inspiras y desarrollas al equipo para alcanzar con éxito los objetivos cuantitativos y cualitativos brindando una experiencia única en la tienda. ¿Cómo contribuirás? Traducir el objetivo anual, asignar y monitorear objetivos individuales semanales y diarios.Garantizar la eficacia del programa de inducción al nuevo personal y proporcionar sesiones constantes de capacitación en tienda a todo el equipo, siguiendo las directrices de la empresa, siendo responsable del conocimiento de la marca y del producto del equipo.Ser capaz de construir activa y personalmente una clientela leal a través de actividades de participación y retención aprovechando todas las herramientas de captación de clientes.Asumir un papel destacado para los clientes VIP, construir una relación personal con ellos y brindarles asistencia de ventas directa.Supervisar constantemente el comportamiento del personal y los logros de los KPI y entrenar a cada miembro del equipo para definir un plan de desarrollo específico a través de una base de contacto mensual.Apoyar a los asesores de ventas en las actividades de ventas para establecer relaciones con los clientes o en el proceso de ventas (por ejemplo, facilitar las ventas cruzadas o las ventas adicionales).Implementar acciones de acuerdo con oportunidades comerciales específicas (eventos, sesiones de capacitación dedicadas, objetivos de ventas, rotación de personal)Identificar, desarrollar e implementar estrategias de extensión a través de:Realizar análisis y gestionar la lista de los 20 principales clientes.Actividades de networking, ir y encontrar nuevas oportunidades de negocio en diferentes contextos, colaborando con marketing.Planificación y programación de los recursos del equipo y del personal, según la cobertura del piso.Gestionar eficazmente el stock mediante el apoyo de los dedicados miembros del equipo de la tienda, centrándose constantemente en las ventas.Gestionar con precisión las actividades operativas de la tienda a través del apoyo de los miembros dedicados del equipo de la tienda (mensajeros, modificaciones, limpieza de la tienda, envío), optimizando costos, recursos y tiempo.Gestionar algunas tareas administrativas relacionadas con la tienda y su desempeño, con el apoyo del resto del equipo, según lo indique periódicamente el Director de Retail.Gestionar la plataforma de e-commerce.Desarrollar el desempeño del programa Bespoke y Made to Measure (MTM) en México.Quién eres: LicenciaturaAl menos 5 años en puestos directivos en boutiques de lujo.Conocimiento del campo de la moda de alta gama y las tendencias actuales de la moda.Inglés fluidoEntrenamiento y DesarrolloVisión empresarialMotivadoFlexibilidadCreación de redes de valor (networking)Orientación al cliente¿Por qué trabajar con nosotros? Esta es una oportunidad fabulosa para unirse a la aventura de Brioni y contribuir activamente al desarrollo del negocio al formar parte de un Atelier próspero en un Grupo de Lujo global que ofrece infinitas posibilidades para aprender y crecer. El desarrollo del talento es un principio de gestión en Kering y estamos comprometidos a fomentar la movilidad interna. Nuestra visión común promueve habilidades de liderazgo y ayuda a cada empleado a alcanzar su máximo potencial en un entorno laboral estimulante y satisfactorio. Kering se compromete a crear una fuerza laboral diversa. Creemos que la diversidad en todas sus formas (género, edad, nacionalidad, cultura, creencias religiosas y orientación sexual) enriquece el lugar de trabajo. Abre oportunidades para que las personas expresen su talento, tanto individual como colectivamente, y ayuda a fomentar nuestra capacidad de adaptarnos a un mundo cambiante. Como empleador que ofrece igualdad de oportunidades, damos la bienvenida y consideramos solicitudes de todos los candidatos calificados, independientemente de sus antecedentes.

Summary Influential, innovative, and progressive, Gucci is reinventing a wholly modern approach to fashion reinforcing its position as one of the world’s most desirable fashion houses. Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Role Mission As a Gucci Team Manager, you will effectively support and lead activities to achieve store business objectives, demonstrate the unsurpassed service culture and take responsibility for human resource management, while driving associate development. You will promote and enhance the Gucci brand, in line with corporate policies and procedures. Key Accountabilities Work with the Store Manager to drive and maximize sales performance to consistently achieve the overall sales budget objectives, while ensuring operational integrity and monitoring monthly profitability. Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided. Manage and support stock levels through direct communication with key business departments to maximize full price selling and maintaining a high sell through, as well as alignment with new product launches. Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and seasonal strategy by partnering with the Training Area.Clearly understands company set KPI’s and exhibits the ability to identify strategies when performance standards are not met. Client Development Lead the team to consistently establish client relationships and propose local events through continuous networking.Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty.Support the development, implementation, and execution of company CRM initiatives by providing action plans to the team. Supervise the meaningful customer data capture for the purpose of building relationships to personalize future client development opportunities. Monitor monthly CRM database reporting. Operations Partner with the Store Manager to recap monthly store performance in end-of-month format and report current business trends to cover every aspect of the business, including competitor performance. Adhere to and enforce all company policies and procedures including Operations, Human Resources, and security standards. Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target. Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage.Support and maintain visual merchandising standards set by world-wide headquarters.Maintain full organization of company assets per the back-of-house and front-of-house guidelines provided by headquarters. Talent Management Support the Store Manager with monthly coaching/counseling sessions with associates to review performance and provide timely feedback.Assist with the performance check-in process for all store employees and set annual employee goals in alignment with store director. Partner with the Store Manager to identify and create action plans for low performers and build succession plans for high talent.Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping.Support a consistent and branded onboarding experience for all new hires.Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service. Key Requirements Minimum of 4 - 6 years of operations experience in retail, luxury retail, or service-related industry preferably in a supervisory role.Bachelor’s degree in Fashion, Business, Hospitality, or related discipline.Excellent written and communication skills with talent for managing, coaching and developing a team.Ability to analyze information, identify business priorities, problem solve and manage multiple tasks in a fast-paced environment.Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;Excellent organizational skills.Fluent in Spanish and English.Experienced with technology to utilize internal retail systems and shipping software programs.Flexibility to work in a retail schedule, which will include evenings, weekends, and holidays.Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset.Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working.Be Relentlessly Creative and approach challenges with an innovative mindset.Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.Key Behaviors to Amplify What We DoConsiderate ThinkerSolutions DeveloperAccountable AchieverConnection BuilderContinuous LearnerTalent BuilderThis is an ideal opportunity to join the Gucci adventure and become part of a thriving merchandising team that offers possibilities to learn and grow. Talent development is a managerial principle at GUCCI, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. GUCCI is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. Discover more about Gucci at www.gucci.com

About the role We are looking for a talented Store Manager from across the country to lead our luxury retail business in Los Cabos. This is a rare opportunity to make your mark in Mexico. As Store Manager, you will be responsible for driving the strategy of the store and providing direction to the store leadership and sales teams. Analyze the performance of the business and determine a focused action plan to improve results, leveraging our clients, team, visual merchandising, product assortment and in store operations. Provide a cohesive direction for the entire store team, through the utilization of the morning briefing and goal setting. Drive a daily focus on providing feedback and coaching our teams to develop a winning culture. Ensure a seamless and luxurious client experience is delivered in store consistently, responding to feedback as it arises. Develop a client development plan to engage and grow our high value and VIP clients, utilizing the team to build long term meaningful relationships.

Ventas Profundizar la relación con nuestros clientes para alcanzar o superar los objetivos comerciales, los objetivos de categoría de productos y los KPI relevantes. Gestionar y motivar al equipo para que cumpla consistentemente o supere los objetivos comerciales de la tienda. Impulsar actividades de desarrollo de clientes entre los miembros individuales del equipo para cultivar clientes nuevos y existentes. Demostrar pasión y brindar momentos especiales de Tiffany tanto a los miembros del equipo como a los clientes, gestionando personalmente las relaciones con los clientes. Impulsar el negocio a través de pilares clave de productos y KPI. Servicio Ejecutar todo con un enfoque centrado en el cliente. Demostrar pasión y brindar momentos especiales Tiffany a los clientes en cada punto de contacto: Liderar, modelar y entrenar basado en los comentarios de los clientes y elevar el Índice de Experiencia de Tiffany (TEI). Proporcionar presencia de gestión en el área de ventas, entrenar al equipo y asegurarse de que se cumplan las expectativas de experiencia del cliente de Tiffany en todo momento. Optimizar la hospitalidad y las comodidades de la tienda para crear experiencias únicas. Tomar medidas basadas en el rendimiento del TEI y los comentarios de los clientes para mejorar el servicio al cliente. Talento Atraer, contratar y retener talento de primera para fomentar un clima de alto rendimiento. "Personas que le gustan las personas" Capacitar, entrenar y proporcionar retroalimentación cualitativa de manera continua, utilizando recompensas, reconocimientos y procesos de gestión del rendimiento para mejorar el compromiso y el rendimiento del equipo. Priorizar la diversidad, cultivar entornos inclusivos y fomentar el crecimiento. Fomentar un espíritu emprendedor. Establecer y comunicar metas claras y desafiantes, alineadas con nuestras Prioridades Estratégicas y Resultados Clave. Aprovechar y utilizar las ofertas de capacitación y desarrollo para respaldar eficazmente el crecimiento y desarrollo y impulsar el rendimiento. Excelencia Operativa Promover la eficiencia y efectividad operativa. Desafiar los estándares para buscar mejoras continuas. Garantizar un soporte operativo excepcional para impulsar las ventas y el servicio. Gestionar eficientemente las áreas de la trastienda y garantizar la consistencia con los procedimientos operativos establecidos. Identificar y ejecutar eficiencias y mejores prácticas. Garantizar el cumplimiento de todos los procedimientos de control interno. Experiencia Requerida: Mínimo de 3 años de experiencia en gestión de tiendas de lujo, o experiencia relevante relacionada con el cliente (por ejemplo, hospitalidad). Experiencia solida en generación de ventas, gestión del logro de resultados comerciales. Flexibilidad horaria Habilidad demostrada para desarrollar nuevas oportunidades y mantener relaciones con los clientes, asegurando al mismo tiempo el reconocimiento de la marca y su penetración en el mercado. Dominio de Microsoft Office, Word, Excel, Outlook, Visio, Power Point, sistemas de seguimiento de clientes y sistemas de punto de venta (POS). Flexibilidad para desempeñarse en diferentes roles según las necesidades del negocio (por ejemplo, en el área de ventas, operaciones, etc.). Deseada: Título universitario. Título en Gemología.