BALENCIAGA careers empleo

HOW YOU WILL CONTRIBUTE A BUSINESS DEVELOPER Define, execute, and monitor the store action plan to achieve sales targets and KPIsDefine targeted quantitative and qualitative goals and ensure they are achievedImplement action plans and follow-upAnalyze the results: daily, weekly, monthly, and set up constant assessmentsFocus on key KPIs and create a strong store culture and storytelling approachUnderstand and monitor constantly local business environment including market trends and competitionKeep relevant with market and fashion trendsShare with store teamIntegrate/adapt insights in store action planDefine constantly opportunities for growth and execute actions accordinglyCommunicate high quality relevant feedbacks and report to HQs/HO and/or store teamOversee and ensure weekly payroll is accurately reported for store teamComplete Monthly Store Schedule for the team to reflect needs of the businessA TALENT LEADER AND DEVELOPER Create and maintain a positive work environment, consistent with Balenciaga behaviorsProvide a clear vision and goals for the team and for the individualsIdentify, attract, recruit, develop and retain talentConsistently recruit top talent in partnership with the Head of Retail and HRCreate development plans for store management and store teams, ensure professional growth via training and coachingEnsure professional growth and training of the store team with a coaching approach, by constantly stimulating them to be up to date in the Fashion industryCoach consistently direct reportsProvide structured feedback on a regular basisManage individual appraisal interview at least twice a yearMotivate and challenge store management and store teams on a regular basisOrganize qualitative time with the team (team building…)A BRAND PROMOTER (CLIENTS) Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externallyEmbody constantly Balenciaga codes and engage local people with the brandEnsure Balenciaga Signature and Client experience are executed and consistent over timeStore according to the Company directions (VM guidelines)Ensure that the store image in line with corporate standardsEnsure store team is aware of this standardsEnsure that team behaviors are consistent with the standards of Balenciaga services, image and valuesLead by example conveying Balenciaga behaviors towards clientsKnow his/her clients and prospects (quantitative and qualitative) to define action plansAttract and recruit new clients from personal network and external partnersDevelop clienteling mindset and client's loyalty and retention from beginners to VICsOversee the clienteling approachEnsure that the qualitative standards required by our brand are maintainedAbility to engage VIP and celebritiesA PROCESS MANAGER Ensure that all the processes are in compliance with legal, safety, security, internal requirements, sustainability, HR guidelinesHandle all administration and accounting responsibilities.Achieve and authorize planning, organize, and plan the activities providing available resources to manage the expected workloadApply all the necessary golden rules to ensure the safety of both store team and clientsSupervise warehouse stock, verify that it is in line with the Store’s sales potential, and report to Merchandising Retail at Headquarters accordinglyTake all the necessary measures to guarantee the safety of the products and all valuable materials in the store along with the WarehouseEnsure that the packaging and positioning of the product are coherent to the protection of corporate assetsOpening and closing of the storeOversee day-to-day operations of storeMaintain a cost-conscious approach when suggesting initiatives, when reviewing bills and when making expense decisions. Protecting the bottom line of the company and its sales are paramount to the success of any retail initiative.Process Payroll as directed by the company.Maintain store schedules.Ensure staff adheres to attendance and punctuality.Ensure that petty cash & check reconciliation is processed correctly each month and submitted prior to due date.Ensure execution of Retail Excellence guidelines in the store: front of house, back of house, teamSupervise inventory activities and warehouse stock and report immediately any discrepanciesChallenge and improve current processes sustaining the growth and ensure efficiency and effectivenessWHO YOU ARE Commitment to take part in an innovative project3-5 years of successful experience in a managerial position (minimum 20 people) in luxury Retail industryInclusive leadership style and entrepreneurshipHigh sensitivity to clients’ experience and loyaltyExceptional interpersonal skills, persuasivenessPrecision, organizational skillsAdaptability, openness, risk-taking, dynamic, listening abilities, curiosityHigh availability, responsivenessProduct and Fashion sensitivityMastering digital skillsWHY WORK WITH US? This is an exciting opportunity to join Balenciaga’s Monterrey team as a Store Director who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment. DIVERSITY COMMITMENT Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for, and it is part of our interview process to discuss with you how to excel in our company.

HOW YOU WILL CONTRIBUTE A BUSINESS DEVELOPER Assist the Store Director in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the StoreAnalyze the results: daily, weekly, monthly and set up constant assessmentsSupport the Store Director in reporting all the relevant information to the HQsShare the information with the store teamKnow and monitor the business environment including local competitionProvide high quality feedback and requested reports to the Store DirectorSupport the Store Director and lead the Department Managers in achieving targeted quantitative and qualitative goalsImplement action plans defined with the HQ and Store director and guarantee follow-upUpdate store team on the KPIs and give them support to reach themA TALENT LEADER AND DEVELOPER Create and maintain a positive work environmentEmbody the brand behaviors and ensure that the store team is also alignedMotivate and challenge the team on a daily basisSupport the Store Director in setting up team and individual activities: morning briefs, one to one meetingsPartner with the Store Director and/or Department Managers on how to handle all employee issuesAttract, develop and retain talentManage the Department Managers and support them in their activitiesAssist the Store Director and Department Managers with sales team development on the operational side of the business by following up on clear goals and providing timely and consistent feedbackShare the development plans with the Store Director and Operations ManagerSupport the Store Director in creating a team, whose activities are always motivated, competent and up-to-date in the fashion and luxury industriesA BRAND PROMOTER (CLIENTS) Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externallyPromote the culture of the brand internally and externallyOversee the clienteling approach following the guidelines provided by HQsEnsure store atmosphere upholds brand imageEnsure Balenciaga Signature and Client experience are executed and consistent over timeSupervise sales to ensure client satisfaction, engagement and that the Balenciaga qualitative standards are maintainedFollow up CEE and NPS scores and set up actions accordinglyDevelop clienteling mindset and client's loyalty and retention from beginners to VICAssure the recruitment, development, retention of clients (from high qualitative data collection to “one to one” relationship)Guarantee excellent client experience in line with Balenciaga signatureAssure the measurement of “in Store” actions on all channels (phone, mail, etc.)Manage all delicate situations regarding client complaints and the overall sales process are dealt with accordinglyBuild a network of people who have an impact on local and international luxury business in order to promote client loyalty, especially with VIC and VVICsA PROCESS MANAGER Ensure that all the processes are in compliance with legal, safety, security, internal requirements, sustainability, HR guidelinesEnsure that the image of the Store is in compliance with Balenciaga standards and that the store team is aligned and have access to the resourcesAchieve and authorize planning, organize and plan the activities providing available resources to manage the expected workloadTake all the necessary measures in order to guarantee the safety of the products and valuable materials in the storeOpening and closing of the storeOversee day-to-day operations of storeMaintain a cost conscious approach when suggesting initiatives, when reviewing bills and when making expense decisions. Protecting the bottom line of the company and its sales are paramount to the success of any retail initiative.Process Payroll as directed by the company.Maintain store schedules.Ensure staff adheres to attendance and punctuality.Ensure that petty cash & check reconciliation is processed correctly each month and submitted prior to due date.Maintain the accuracy of the Customer database, ensure that your team is entering all client data in a timely and accurate manner.Ensure execution of Retail Excellence guidelines in the store: front of house, back of house, teamSupport Store director in managing inventories activities, warehouse stock and reports immediately any discrepanciesManage inventory activities taking into account related inventory results in collaboration with the Operations managerManage warehouse stock and verify that it is in line with the Store’s sales potentialChallenge and improve current processes sustaining the growth and ensure efficiency and effectivenessSupervise the team planningWHO YOU ARE Commitment to take part in an innovative projectAt least 3 years of experience in a managerial position (minimum 10 people)Significant sales experience in the luxury Retail industrySuccessful managerial experience of a team (the ability to set goals, delegate work and follow up results)High sensitivity to clients experience and loyaltyPrecision, organizational skills, adaptability, openness, listening abilities, curiosityHigh availability, responsivenessProduct and Fashion sensitivityMastering digital skillsExceptional client service and interpersonal skillsWHY WORK WITH US? This is an exciting opportunity to join Balenciaga’s Polanco team as an Associate Store Director who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment. DIVERSITY COMMITMENT Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, pregnancy, medical or hereditary conditions, gender identity or expression, national or ethnic origin, disability, marital/domestic status, caregiving responsibilities or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.

HOW YOU WILL CONTRIBUTE Ensure the achievement of individual sales and store goals, enhancing and developing the businessProvide an exceptional customer service experience and demonstrate a strong knowledge of the products as well as Balenciaga history and message in accordance with Balenciaga’s client journeyMaintain an active, accurate, and organized client book with meaningful data you have captured, contact clients regularly and provide appropriate follow-up on all sales or client requestsProcure information about current trends and fashion history and weave into selling ceremony to discuss with clients and provide adviceParticipate in a team environment; foster open and constructive communication with team members, being always collaborative and proposing effective solutionsContribute to the execution of daily operational tasks per company directivesWHO YOU ARE 3+ years of experience in a similar role, preferably within other retail or fashion companiesAbility to manage multiple tasks in a fast-paced and dynamic environment through excellent communication skills (both verbal and written)Proven ability to drive results in a selling role, exceeding individual and store goalsCommercial awareness and strong business acumen through a genuine passion for the fashion industryStrategic vision in order to develop the business and high level of personal performanceWHY WORK WITH US? This is an exciting opportunity to join Balenciaga’s Cancun team as a Sales Associate who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment. DIVERSITY COMMITMENT Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for, and it is part of our interview process to discuss with you how to excel in our company.