Dirección
Mexico, D.F., Mexico, D.F., MX
Mexico, D.F., Mexico, D.F., MX
Recruitment & Training Specialist- Retail, Dockers Latam
País :
México 
Población : Mexico City
Categoría : Venta al por menor
Tipo de contrato : Indefinido
Jornada laboral : Completa
Descripción de la compañía
JOB DESCRIPTION
You're an original. So are we.
We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For more than 160 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi's®, Dockers®, Denizen® and Signature by Levi Strauss & Co.
You're an original. So are we.
We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.
Where we lead, others follow. For more than 160 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi's®, Dockers®, Denizen® and Signature by Levi Strauss & Co.
Descripción del puesto
Role and Responsibilities
The Recruitment & Training Specialist provides domain specific (Recruitment) support to our employees for level 2 queries via the telephone and/or email. The HR Specialist will be taking the calls passed from the tier one, HR coordinators. Handles employee inquiries and resolves domain specific questions, pertaining to recruiting, benefits, employee relations, training/onboarding, updating documentation, etc. The Recruitment & Training Specialist is the second touch point and domain expert for employees.
The Recruitment & Training Specialist provides domain specific (Recruitment) support to our employees for level 2 queries via the telephone and/or email. The HR Specialist will be taking the calls passed from the tier one, HR coordinators. Handles employee inquiries and resolves domain specific questions, pertaining to recruiting, benefits, employee relations, training/onboarding, updating documentation, etc. The Recruitment & Training Specialist is the second touch point and domain expert for employees.
- Assesses issues escalated by HR Coordinator and perform advanced troubleshooting and
- independent research to resolve issues within specific HR functions
- Processes a high volume of customer inquiries and resolves a targeted percentage of those
- inquiries
- Troubleshoots employees' problems, identifies the root cause of the problem, and uses tool
- and resources appropriately to determine how to resolve employee problems.
- When unable to resolve the problem in a reasonable amount of time, will escalate to the
- appropriate resource
- Follows up on escalated issues with coaching and mentoring to learn the appropriate solution
- and expand overall knowledge
- Provides functional and technical input to Sr. Specialist and COE functional experts
- Tracks and documents inbound support requests and ensures proper notation of customer
- problems or issues
- Updates employee information and ensures accurate entry of contact information
- Meets the standards of the job, such as quality standards, adherence to schedule, and
- average handle time
- May provide guidance and/or mentoring to less experienced HR Coordinators
- High school diploma or GED is required for this role; Associate or Bachelor's degree is
- preferable; or the equivalent combination of education, training, and work experience
- 3-5 years of HR Generalist/Recruitment combined specific experience required for this role
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills
- Computer navigation and operation skills
- Demonstrates effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment
- Desire to learn and grow within a HR environment
Compartir
Imprimir
