Operations Specialist

We are looking for an organized, detail-oriented, and solutions-driven Operations Specialist to join our LATAM operations team. This role plays a critical part in supporting the end-to-end supply chain, including import logistics, order management, delivery tracking, inverse logistics, and customer support across Latin America. The ideal candidate will thrive in a fast-paced, cross-functional environment and possess a strong ability to manage processes, data, and partner relationships.

Logistics & Distribution Management

• Oversee and manage inverse logistics (returns, warranty repairs, defective merchandise), ensuring compliance with internal controls and customer satisfaction standards.
• Coordinate with 3PL in Mexico and ensure seamless system integration with corporate logistics platforms for real-time data visibility.
• Supervise product delivery operations across LATAM, optimizing timelines and costs with carriers and freight forwarders.
• Manage the import process end-to-end, including follow-up, cut-offs, prioritization, duties calculation, and PowerHub settlement.
• Perform warehouse checks to verify physical shipment confirmations in accordance with SOX compliance.
• Coordinate insurance claims for lost or damaged shipments.

Order Management & Customer Service

• Process and monitor manual and EDI orders, ensuring accurate and timely entry, fulfillment, and follow-up.
• Act as first point of contact for customer inquiries and service issues across Mexico and LATAM.
• Handle undeliverable shipment disposition and POSM/material order deliveries.
• Reconcile deliveries with invoicing, and ensure all shipments are invoiced to customers upon delivery.
• Support SAV/monthly invoicing controls and track performance metrics.

Data & System Accuracy

• Maintain customer master data and transaction records.
• Lead customer setup process with Master Data Management (MDM), collaborating with Sales, Brand Managers, and Finance.
• Ensure confidentiality and proper documentation of all operational transactions.
• Contribute to system-related testing and continuous process improvement initiatives with CINLAT.

Performance Monitoring & Strategic Support

• Analyze KPIs such as delivery times, shipping accuracy, customer satisfaction, and inventory status.
• Prepare regular analytical reports to inform decision-making across business units.
• Identify operational bottlenecks and collaborate with LATAM and Mexico operations teams to implement improvements.
• Partner closely with Sales & Marketing to support commercial strategy execution for key accounts.

Compliance & Controls

• Ensure adherence to SOX controls and internal business procedures.
• Act as security liaison to ensure warehouse compliance with corporate standards.

Cross-Functional Collaboration

• Coordinate closely with Finance for vendor payments and internal/external reporting accuracy.
• Support customer billing accuracy and resolve discrepancies in order processing, invoicing, and logistics.
• Collaborate with Operations LATAM and cross-functional teams to ensure alignment on regional objectives and customer needs.
• Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field.
• 3+ years of experience in operations, logistics, or supply chain management, preferably in a regional role.
• Strong knowledge of order-to-delivery processes, logistics systems, and 3PL operations.
• Experience with ERP systems and EDI integration.
• Analytical mindset with strong proficiency in Excel and reporting tools.
• Excellent organizational, communication, and problem-solving skills.
• Strong attention to detail, accountability, and ability to manage multiple priorities.
• Fluent in Spanish and English.

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.