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Key Account Manager Liverpool

País : México México

Población : MEXICO CITY

Categoría : Comercio

Tipo de contrato : Indefinido

Jornada laboral : Completa

Descripción del puesto

Key Account Manager



To ensure a reliable, adequate and competitive customer service level for all adidas Accounts.

To support the Sales KAM in order to achieve departmental goals.

Key Responsibilities:

  • Creating and driving the customer service part of the local sales strategy with a view to achieving departmental and company goals, in alignment with the Sales Director
  • Guaranteeing an updated, efficient and optimal overall Wholesale Order Book and providing constant visibility to Sales management on order book situation, including the following:
    • Representing sales team in 100% meeting lead by OF to review upcoming delays and communicating critical delays to the sales team
    • Providing Sales Order forecasting to Inbound for logistic warehouse planning
  • Ensuring a reliable and professional service level as well as by means of functional leadership of the team and development of necessary key skills of the customer service team members. Monitoring KPIs of the performance of the CS team
  • Approving returns or claims requests according to authorization matrix, always ensuring the compliancy of the process is respected in the market
  • Representing the interests of the sales department vis-à-vis responsible persons of other departments (local, region or global) by working as a "customer service representative" in key projects for the company
  • Others: Working as a key user and/or tester in system- and process-based IT projects, as well as updating and adapting the test scenarios
Knowledge Skills and Abilities:

  • Experienced in job and fully qualified/trained
  • Combined broad theoretical and practical knowledge incl. company policies and practices
  • Strong competence with various tools, procedures, etc
Requisite Education and Experience / Minimum Qualifications:

  • 5 Years experience in similar role
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