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Coyoacán, City, MX
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Infra Operations Security Manager

País : México México

Población : Mexico City

Categoría : Producción

Tipo de contrato : Indefinido

Jornada laboral : Completa

Descripción del puesto

- As Infra Operations Security Manager you will report
directly to the Dir, Infrastructure Zone OPS.
- The position requires operational excellence, technical
expertise and practical implementation experience to continually advance the
Company's IT Operational Service Delivery.
- The position will provide security leadership to the
Infrastructure Applications team, focused on the Operational Management for
Cloud (AWS/Azure) and On Premise Infrastructure
- Responsible for the direction of L'Oreal Infrastructure MSP's
in relation to this role. Responsible
for ensuring SLA's and KPI's are being measured by the L'Oreal Security team
- Build and develop relationships within L'Oreal, ensuring
Managed Service Providers and Zone Operation Leaders are aligned with the Infra
Security Operations.
KEY
RESPONSIBILITIES
- Serve as one of the key
"right-hand" technical hands-on managers- to the Dir IT Operations for the
Americas while providing security knowledge to the broader teams.
- Act as the Primary interface from
Infra OPS to the America's SECOPS team.
- Identify and Resolve L3/L4 problems
not managed by MSP's
- Ability to work with security team
to understand security scans and implement effective remediations.
- Work closely with the application
and business teams to manage vulnerability remediations.
- Vendor / MSP Service Delivery
Management Experience
- Identify opportunities to empower L1/L2 teams (MSP's) to
take over lower complexity tasks
- Coordinate and deploy patching strategy and remediations in
compliance with security and testing policies
- Work with the Platform teams to
create / validate patch deployments and resolve L3 issues
- Monitoring request, incident, and problem queues to ensure
Security SLAs are met.
- Analyze weekly and monthly reporting as delivered by the security
operations team to identify and resolve issues
DIMENSIONS
- Ideal
candidate must possess security operations background in a Global Organization
- Provide
leadership in the areas of customer support and interaction, adherence to
policies and processes, coordination with other IT development and support
groups
- Ability
to multitask with a broad knowledge across infrastructure (i.e. Servers,
Storage, Network, Cloud Solutions -Azure and AWS, etc.)
- Able
to articulate issues in terms of business risk and opportunities
- Possess
oral, written and presentation skills,
- Willingness
to learn, be a team player and a strong cross functional partner
- Willingness
to operate in a VUCA (volatile, uncertain, complex and ambiguous) environment.EDUCATION & EXPERIENCE
REQUIREMENTS
- Bachelor's degree in Computer Science, Information Services,
Business or equivalent experience.
- AWS or
Azure implementation experience
- 5
years or more in a global environment
- Outstanding
customer service and interaction skills, as well as excellent verbal and
written communications skills
- Ability
to work independently within a demanding client centric environment
- Ability
to interface with various levels of management
- Profession
certification (i.e. PMP, ITIL) strongly preferred
- Portuguese and French is a plus.
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