×
Noticias
Últimas noticias
Tráfico Bazar anuncia su última edición de 2022
Liverpool expande su abanico e ingresa al negocio de la movilidad eléctrica
Grupo Axo se hace con las acciones del grupo chileno Komax en Chile, Perú y Uruguay
"Espacio Vogue" inicia diciembre con una nueva edición en la Ciudad de México
La moda y el lujo aterrizan en Miami para las ferias de arte y diseño
El mercado del denim prevé una fuerte desaceleración en 2023
Tod's lanza una nueva colaboración con Palm Angels
Gucci abre las solicitudes para el último programa de North America Gucci Changemakers el Giving Tuesday
Los Rolling Stones quieren romper su acuerdo con Shein por las denuncias de abusos laborales
Pure London da a conocer su lista de ponentes, con Ed Burstell y Piers Carpenter como protagonistas
Mulberry "resiste" pese a las caídas del primer semestre y remonta la tendencia en el segundo
LVMH otorga su premio Métier d’Excellence a 40 talentosos artesanos
H&M recortará 1500 puestos de trabajo dentro de su plan de ahorro
Jaime Ibiza recapitula su trayectoria con "Talismán"
El Coloquio Multidisciplinario de Moda, Arte y Diseño regresa en formato presencial a la capital mexicana
​Brownie cierra 2022 con 100 puntos de venta y una facturación de 70 millones de euros
Shein continúa su gira de pop-up stores en México y convoca a más de 4000 asistentes en la capital del país
México dispara en cerca del 100 % sus compras de calzado brasileño
La propuesta francesa de Casablanca aterriza en México
Jodie Turner-Smith será la anfitriona de los Fashion Awards
Las colaboraciones de calzado y accesorios más cool del momento
Avanza la exportación e importación de moda en México
Dirección
Mexico, D.F., Mexico, D.F., MX
Compartir
Tamaño del texto
aA+ aA-
Imprimir
Imprimir

Ecommerce Operations Coordinator, Dockers Latam

País : México México

Población : Mexico City

Categoría : Comercio

Tipo de contrato : Indefinido

Jornada laboral : Completa

Descripción de la compañía

Employés actuels de LS & Co, cliquez ici pour postuler via votre compte Workday.

Descripción del puesto

JOB DESCRIPTION

You're an original. So are we.

We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.

Where we lead, others follow. For more than 160 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi's®, Dockers®, Denizen® and Signature by Levi Strauss & Co.

About the Job

The Ecommerce Operations Specialist for the Dockers Latam will be a key member of the Dockers Latam and broader digital teams. This position will have primary responsibility for managing and optimizing multiple areas across Dockers Latam owned and operated ecommerce as well as 3rd party digital native sites and our digital sales tools. Responsibilities range from owning site operations across several sites to managing 3rd party distribution and customer service performance. This individual will need an entrepreneurial skillset and will need to be a strong team player to support the significant growth Dockers has planned for these channels, by driving for excellence in consumer experience.

  • Drive site operations across Dockers.com, 3rd party digital native sites, and our internal digital selling tools, such as PDP imagery and copy uploads / removals, including all translations - running day to day activities and seeking opportunities for improvement
  • Run testing for site quality assurance and coordinate with internal / external parties for fixes
  • Advocate for the Latam Dockers.com experience in our product roadmap, ensuring an understanding of emerging ecommerce best practices to improve conversion and consumer experience
  • Support site merchandiser in pricing and promotion adjustments, and other site conversion tactics, as well as supporting A/B testing process
  • Support drop ship and other marketplace set up and ongoing operations
  • Manage fulfillment & distribution for Dockers owned and operated site and marketplaces, as the main point of contact with our partner
  • Manage customer service for Dockers owned and operated site, as the main point of contact with our partner
  • Monitor payment & fraud processes for Dockers owned and operated site and marketplaces with support of online tools
  • Analyze 1st party data to better understand our customers and trends, and translate understanding to action
  • Perform relevant reporting (weekly, monthly, ad hoc) and maintain dashboards to assess end to end current performance and potential optimizations across all Latam sites in scope
  • Perform cost benefit analysis of friction points in the buying journey and identify solutions to ensure that Dockers delivers strong customer service across the digital consumer journey at a reasonable cost
About You

  • 3+ years of work experience across ecommerce with proven experience in a combination of operations, merchandising, program management and business analysis.
  • Knowledge and experience working with Vtex or Shopify or other ecommerce platforms and PIM systems preferred.
  • Hands on experience with website analytics tools (Google Analytics, Omniture, Hotjar, Tealeaf, etc)
  • Proven track record of learning new areas and systems at a subject matter expert level
  • Strong analytical skills with proven ability to measure and achieve performance improvements.
  • Strong attention to detail.
  • Highly motivated self-starter with strong decision-making skills and ability to do so with agility and a 'test and learn' mentality
  • Strong collaboration skills and experience building relationships and partnering across 3rd party and internal teams.
  • Experience in fashion apparel or other branded consumer goods strongly preferred
  • Bachelor's Degree - specialization in business, information management systems, operations, or a proven record meeting the qualifications above.
  • Fluent in Spanish and mid-level English across both spoken and written communications
Compartir
Imprimir
Imprimir

Ofertas similares

Ecommerce Advanced User

H&M
| Cuautitlán izcalli