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Ecommerce Advanced User

País : México México

Entidad federativa : Estado de México

Población : CUAUTITLÁN IZCALLI

Categoría : Comercio

Tipo de contrato : Indefinido

Jornada laboral : Completa

Descripción de la compañía

Descripción de la empresa
As one of the world's largest fashion companies with more than 120,000 employees worldwide, H&M is an exciting and dynamic place to pursue a career within the fashion industry. Our business concept is to offer fashion and quality at the best price in a sustainable way and with our fast expansion we are always looking for new talents. Would you like to be part of our team? H&M group comprises of nine independent brands: H&M, COS, Weekday, Monki, H&M Home, & Other Stories, ARKET and Afound. We have over 4,900 stores across more than 73 markets worldwide. Our values reflect the heart and soul of H&M. They define what it takes to work here and how we do things. When we interact with colleagues and customers around the world, our values help us develop and grow. We want to be at the forefront of both fashion and sustainability. Our employees play a key role and can contribute to more sustainable fashion, today and in the future.

Descripción del puesto

Descripción del empleo

As an Advanced User you will provide an efficient and smooth system support to day-to-day operations, ensure compliance to system routines, and act as a bridge between the business and system administration.

Support end users in the day-to-day work and act as an advanced system user within the Distribution Center:

  • Conduct system clean-up and system routines
  • Support 3PL training of end-users on daily system-related issues
  • Feedback to Central System Specialist (ex-Super Users)
  • Conduct basic troubleshooting and reporting
  • Maximize operational excellence, quality, and efficiency by ensuring system-related best practice guidelines are followed, all flow systems are working, and IT system related procedures are implemented
  • identify and suggest improvement opportunities and/ or need for DC operations
  • Responsible for training H&M team and 3PL leaders on any new functionalities on the system or any improvement.
 

Key Responsibilities including but not limited to:

  • Understanding of DC operations processes and cost drivers
  • Solid knowledge of the DC systems landscape and system updates, technology related development needs, priorities, and projects/ roll-outs in DC
  • Ability to understand and apply new system features/ updates within a given time frame
  • Strong communication & coordination skills
  • Ability to collaborate and co-create with others
  • Agile mindset with a positive attitude to change and meaningful growth
  • Inclusive and empathetic towards others whilst encouraging diversity 
  •  Ability to understand your impact to others and contribution to the bigger picture

Perfil

Requisitos

Besides your personality we see that you have:

  • At least 1 year system experience or Supervisor/Admin/Lead level Logistics experience preferred
  • 3 years of E-commerce experience
  • Advanced Excel skills
  • Leadership skills
  • Experience with training and coaching of staff
  • You can work under pressure in a deadline orientated environment
  • Required to be able to speak both Spanish and English.
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