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Business Analyst, IT

País : México México

Entidad federativa : Mexico


Categoría : Administración de empresas - Finanzas

Tipo de contrato : Indefinido

Jornada laboral : Completa

Descripción del puesto

Have you ever thought of working for a company that is concerned with sustainability? Do you like to create relationships, develop a team and generate good experiences? Have you ever imagined yourself in a place that values diversity? If you answered yes to all these questions, we are looking for YOU!


Natura brings in its Essence the Vision of being a brand of global expression recognized for its business behavior, for the quality of the relationships it establishes and for its products and services. Our ambition to generate a positive impact for people and for the planet necessarily involves an ethical, integral and transparent posture in all businesses, channels and geographies in which we operate. Natura connects a network of more than 1.9 million consultants and more than 7 thousand employees. Founded in 1969, we are a Brazilian multinational of cosmetics and hygiene and beauty products with operations in Argentina, Bolivia, Chile, Mexico, Peru, Colombia and France.

Natura is part of the Natura & Co group, formed by four iconic beauty brands: Avon, Natura, The Body Shop and Aesop, each with a unique mission and spirit, but connected by the common purpose of building the path to a future together best. Present in more than 100 countries and with more than 200 million consumers, and understanding that promoting beauty FOR the world is also leaving a legacy, companies help to transform society from the way they develop their businesses, promoting appreciation inclusion and diversity, the protection of the environment and the generation of opportunities and income for women.

I invite you to evaluate our opportunity!

Role Type


What you'll be doing:

The IT Business Analyst is primarily responsible for providing IT support in a fashion that ensures efficient operations and system compliance. This includes functional and technical management on projects and ongoing support requirements for a highly automated manufacturing, logistic, and Customer Care operation.

Key responsibilities:


- Analyze and translate complex business requirements into a functional system design document

- Provide cross-functional support and direction on the use of technology tools.

- Support business projects across functional groups- Collaborate and gather feedback from other workstreams within the facility to determine prioritization of tasks and projects to align IT work with Business Strategy.

- Possess an understanding of the business relationships between multi-functional groups including corporate systems and/or divisional groups.

- Leads and/or coordinates significant projects including scope, timing, cost, and communication at the various stages of the project to different stakeholders.

- Responsible for carrying out assignments requiring the development of new or improved processes-job duties could include deployment of new or replacement software.

- Monitor and execute actions necessary to maintain and accomplish the service level agreement for business-critical applications (Manufacturing, Logistics, and Customer Care)

- Provide instruction, assistance, and support to end-users

- Work with IT and External personnel to troubleshoot problems and resolve service requests related to Manufacturing, Logistics, and Customer Care.

- Define and coordinate the execution of test procedures and develop test cases to serve the overall QA process.

- Ensure accurate and efficient delivery of electronic information from Corporate Systems to business operations.

We'd love you to have:

Essential KSA's

- Bachelor's Degree in Business Administration Management Information systems, Computer Science or related fields or equivalent training/experience

- 3+ years in information technology as IT Business Analyst, IT Consultant or similar role

- Excellent analytical, organizational, and problem-solving skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects

- A proven record of accomplishment of working both independently and as a member of a team.

- Excellent communication skills, strong interpersonal and relationship management skills with excellent conflict resolution and negotiation skills

- Demonstrated experience managing customer-facing, strategic projects as well as Application Development projects.

- Fluent in English (Written and verbal)

- Ability to manage waterfall and agile projects

- Creative thinker, being able to think outside the box

Desirable KSA's

- Fluent in Portuguese (Written and verbal)

- Desirable knowledge: ERP SAP S/4HANA, LIMS, Infor EAM, Sales Force, MuleSoft, Java Development, WebSphere, Cloud, SSL Certificates.

- ITIL, SCRUM, PMP certifications.

- Strong Industry experience at any of the following Industries: Cosmetics or High Technology

- Intermediate understanding of information risk and enterprise architecture standards

- Intermediate understanding of various software development lifecycles

Ofertas de empleo

Business Analyst, IT

| Indefinido | Ciudad de méxico